Stella + Gemma Frankie Bag

Fast & Efficient Dispatch

Order before 12pm Monday to Friday, and we'll pack your order and lodge it with Australia Post the same business day.

Orders placed after 12pm, on weekends, or public holidays will be packed and dispatched on the next business day.

Shipping Rates

🚚 FREE Standard Shipping on orders over $150 Australia-wide
📦 Flat Rate Standard Shipping – $12 Australia-wide
⚡ Express Shipping – $15 Australia-wide
💜 Easy 30-Day Returns

Once your order has been dispatched, you will receive a tracking email so you can follow your parcel's journey.

If you haven't received your order within 10 business days, please contact us.

Returns & Exchanges

We want you to love your purchase. If it's not quite right, you can return it within 30 days of delivery for a store credit.

Need a different size?
We're happy to exchange your item, subject to stock availability. Customers are responsible for the cost of returning the original item, and we'll send your replacement item free anywhere in Australia. If your item is faulty or we've sent you the incorrect item, we'll cover the return postage.

Return Conditions

✔ Returned within 30 days of delivery
✔ Unworn and unwashed
✔ Original condition with tags attached
✔ Free from perfume, makeup or deodorant marks

Jewellery, headwear, gift cards and items marked Final Sale cannot be returned or exchanged unless they are faulty.

Faulty Items

If you believe your item is faulty, please contact us as soon as possible after receiving your order.

Items damaged through normal wear and tear, misuse, accidental damage, makeup stains or failure to follow the care instructions are not considered faulty.

Eligible faulty items may be exchanged, repaired, or refunded in accordance with Australian Consumer Law.

How to Return an Item

Please email info@izzybelle.com.au with your return request before sending your item back.

Please include the following information:

• Your order number
• Your name and address
• The item(s) you wish to return
• Whether you would like a store credit or exchange
• If exchanging, the size or item you would prefer

Return Address

Izzybelle Clothing
Shop 9, 47 Sydney Street
Kilmore VIC 3764

Need Help?

Email: info@izzybelle.com.au
Phone: (03) 5782 1265

We're committed to making your shopping experience as easy as possible. If you have any questions before placing your order, please don't hesitate to contact us.